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plaxoed!

[Mark Jen’s life @ Plaxo]

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April 27, 2007

I’m in a college textbook!

Filed under: pictures, blogging — markjen @ 4:35 pm

Pete’s sister was taking a business communications class and one day, he turned to me and said that I was in her textbook and they were talking about me in lecture. Nice! I wonder what they had to say :)

She’s visiting Pete this weekend and she brought the book along. It’s called Business Communication, Building Critical Skills, and it’s written by Kitty O. Locker (of Ohio State booooo :p ) and Stephen Kyo Kaczmarek.

P1090065P1090060
P1090062P1090056

It’s only a quick reference in the book, but I am curious to know when people are discussing my story in class. If you’re a professor or if you’re a student in a class about this stuff, let me know; I’m always happy to discuss these things :)

April 24, 2007

Your Outlook calendar or Mac Address Book on your dumbphone

Filed under: work, technology, Plaxo — markjen @ 12:54 pm

On the Plaxo front, we’re testing out an early release of Plaxo Mobile 3.0, a new WAP access product (direct link). Built on WAP 2.0/XHTML, this app allows you to get access to all your Plaxo contacts, calendar, tasks, and notes from the web browser on your mobile phone. If you already have a Plaxo account and you can’t wait, just point your mobile browser to http://labs.plaxo.com/mobile.

This means you can sync your Outlook, Mac, Thunderbird, or Yahoo! address books to Plaxo and then access it on your mobile phone. (Well, you’ll still have to pay for wireless internet charges, but come’on, don’t you have an unlimited data plan on your cell phone by now?)

If you’ve got questions, run into trouble while trying it out, or want to give feedback, please feel free to contact me, join our Google Group, or e-mail the team at labs-mobile@plaxo.com.

April 20, 2007

Back to GMail…

Filed under: Microsoft, Google, Yahoo!, AOL — markjen @ 10:46 am

After using Yahoo Mail Beta for over a year, and Windows Live Mail for a little bit before that, I’ve decided to switch back to GMail.

I had some trouble with GMail almost two years ago and I decided to try out Windows Live Mail Beta (new at that time). I then had some trouble with Windows Live Mail and got an invite to Yahoo Mail Beta, so I switched over to that.

Lately, I’ve been having trouble with Yahoo Mail Beta so I looked around again to find the best webmail solution and it does certainly seem that GMail is the front runner. Here’s how GMail won me over:

  • Conversation view. Always use it in Outlook, been trying to manage without it in Yahoo! Mail for a while. Suprisingly, I can’t seem to find it on any other webmail offering (am I missing a setting somewhere?)
  • POP Access and Forwarding. Note to Yahoo: I’m not going to pay you $20/year for a feature that other services offer for free.
  • Ability to manage all my e-mail addresses in one place. You can set it up so that all e-mail goes to one GMail account and you can even set it so that replies look like they’re coming from whatever e-mail address you want.
  • Performance. Yahoo Mail Beta is unbearably slow on my computer now. The new AIM Mail Beta doesn’t feel much better (sorry Rose!)
  • Desktop notifier. No need to keep a browser window open anymore! Especially when Firefox seems to take up 200MB of memory with Yahoo Mail Beta loaded…

While some of the webmail solutions have some of these features I’ve just listed, only GMail seems to have them all.

April 18, 2007

Tips for getting a job at Google

Filed under: Google, interviewing — markjen @ 5:54 pm

Saw on in my feed stream today a post by an ex-Plaxo, Adam Lasnik. He’s now at Google and posted up a few tips about interviewing there, prompted by another Googler (I think his name is Mike Knell according to his Flickr account?) who posted up some thoughts as well.

I used to get e-mail by a ton of people looking for Google interviewing tips; I still get a few requests now and then. I probably should’ve just posted my answers a long time ago and linked people to it, but oh well. Their recommendations are all good ones, maybe I can just link over there in the future.

Hope this doesn’t get them fired ;)

Here’s what I can remember from my interview process. I went through two interview loops: one for a software engineer position and one for the product managment position I eventually accepted.

For the software engineering position, they asked me mostly technical and coding questions. The coding questions were of equal difficulty with any other top-tier tech company (Microsoft, Amazon, Yahoo, etc.). They were mostly dealing with manipulating data in data structures; the one I remember was: given a binary tree structure, write an algorithm that returns all the items at a given depth from the root in order from left to right.

I was also asked some really random questions: what’s the seek time on your computer’s hard drive? what’s the access time on a stick of DRAM? Not sure why they asked these questions… maybe to test my geekiness? Fortunately, I’ve built my own computers for years, so it was no problem, but I know plenty of awesome software engineers that don’t know info like that.

For the product management position, I interviewed with about four 1st year APMs, one experienced full PM, and a technical manager (David Jeske, formerly of eGroups/Yahoo! groups). The 1st year APMs were fresh out of college, pretty much all from Stanford or MIT, and were very smart, although not very well versed in how to actually ship software in the real world. They were mostly technical or semi-technical (CS or CS related degrees like HCI or symbolic systems) and they all asked me the same questions: “Name a product you like. Why do you like it? What would you improve about it?” Interesting the first time, not so much for the subsequent 3 interviews ;)

The experienced PM had worked at other companies before Google and asked me more about shipping software, driving teams, and designing products. A solid interview.

My interview with David was pretty fun. He had me create a simple DB table, write a SQL statement and then we talked about optimizing it a little bit (add indicies and etc.). Not sure if they told him that I went through another interview loop already with pretty heavy coding questions or maybe he took it easy on me since I was interviewing for Product Management.

Overall, the interview process took a few months. I did 2-3 phone screens for each interview loop and did a day of interviews (5-6) for each. In my opinion, the interviews were pretty easy, but I guess interviewing to get into Google wasn’t the hard part for me, more like, staying there :D

April 11, 2007

Presentation materials from ALI Social Media summit

Filed under: blogging — markjen @ 1:10 pm

Update 4/13/2007: Oops, it looks like some people were having trouble with the slides I uploaded, so I’m reuploading them in Powerpoint 2007 format, Powerpoint 2003 format, and PDF. If you’re still having trouble, please let me know :)

I just finished presenting at the ALI Social Media Summit here in Chicago and since I didn’t get a chance to print out my slides for distribution, I’m posting them up here for people to download.

ppt2007iconppt2003iconpdficon

Also, here are a few links to things that were mentioned during my presentation:

Blog aggregators:

Blog search tools:

And as my regular readers already know, feel free to contact me if you have any other questions about blogs, wikis, forums, etc.

Yay, someone’s listening at H&R Block

Filed under: blogging, marketing — markjen @ 12:51 pm

I got some great comments back from Rita and Sarah over at H&R Block on my previous post now. So, it looks like they are listening and they’re actually soliciting feedback too - hurray! That’s what I like to see from a company.

I’m not sure if I’ll be back to file my 2007 taxes using Tango at HRBlock.com next year, but at least the probability is now greater than 0 :D

So verdict on the product: not so good for 2006/2007, hopefully much improved for 2007/2008. Verdict on the team: excellent :)

I also just met a few people from their PR department here at a conference I’m speaking at (more on that in a later post). Looks like they’re already going in the right direction and really on the ball about learning more; I know a few other companies that might benefit from their example ;)

April 6, 2007

Another case of automatic SEO through blogs: my HRBlock.com Tango post

Filed under: technology, blogging, rant — markjen @ 8:36 am

ORose tipped me off yesterday that I Google had indexed my blog post about H&R Block’s Tango e-file tax web app (or rather, lack of e-file web app I should say :) ). Check out the Google search for “Tango HRBlock.com”, I’m currently the thrid organic search result.

Google search for "Tango HRBlock.com"

Now I’m definitely not an A-list blogger, but it seems that the bloggers over at H&R Block should have seen my post fly by on their blog search feeds. I even linked to their Tango Tax Blog on my previous post, but it looks like they dont’ have trackbacks turned on :(

Oh well. If anyone from H&R Block is reading this post, I’m still waiting for my refund…

April 5, 2007

Just got Joost!

Filed under: technology, video — markjen @ 1:59 pm

I registered for the Joost beta a few weeks ago and today I got an e-mail saying I’d been invited to the beta. Yay!

I downloaded the client, registered, and started watching. Wow. As soon as the network gets up and running, I think this could be huge. They’ve got a good amount of content right now and the interface and experience is pretty amazing. Basically, you start the program and you just start watching TV. You can change channels and pick any show on the channel - kinda like a TiVo that you never had to setup.

jooststart

Here’s what it looks like to choose a channel:

joost2

And here’s what a show looks like (looks pretty much like regular TV :) ):

joost

The interface is super cool and allows you to do quite a bit. Here’s a screen where you can see how they are looking to turn watching TV into a social experience. It looks like you’ll be able to chat with other people who are watching the same show in real time.

joost3

The only thing I’m missing is even more great content. If users could upload their own content and stream it over the network it would be insane. I know typically episodes of 24 are available on bittorrent less than an hour after they are aired and if I could get it in Joost, I’d never bother with my Media Center again!

April 2, 2007

Known bug: HRblock.com’s Tango cannot actually e-file my taxes!

Filed under: technology, rant — markjen @ 1:50 pm

UPDATE 4/11/2007: Rita and Sarah of the Tango team responded to this post down in the comments. Looks like they’re working on the problems and hopefully will have everything good to go by next year. Thanks for following up :) I’ve posted a follow up as well.

Now this is unbelievable. H&R Block, one of the largest retail tax filers in the country I’m sure, released a product called Tango this year. It’s supposed to be an online e-file web application except for one thing: there’s a known issue where the program can’t actually e-file. The workaround? Print out the tax return and mail it in.

WTF?

While using the app, I could definitely tell it had quite a few bugs, but I figured it’s a new product, whatever, I’m not here to evaluate the UI, I’m here to file my taxes. Except it can’t actually file my taxes either. That’s a pretty major bug in my opinion - when the only feature that matters is broken.

For anyone else who’s tried Tango or is thinking about trying it, let me fill you in on what you’re going to run into:

HRBlock.com's Tango sucks

Above is a screenshot of what will happen after you spend about an hour wrestling with the insanely slow and bad UI they built in Flex. That’s right, the IRS will reject your tax return because you need to fill in some info about dependents - which I don’t have.

While we’re on the topic of bugs, the second biggest one is performance. I know what you’re thinking: it’s just a tax program. However, when it takes minutes to fill in text input boxes and save the data (equivalent to a simple HTML form), something is seriously broken. If you’re using Tango, you better get used to seeing this screen:

HRBlock.com's Tango sucks

Since you’ll probably be staring at it more than 50% of the time you’re using the program. What is the program saving exactly? I’m just clicking the navigation!

Hey HRBlock.com QA team, here are a few more for you to file:

  1. If you specify ‘S’ or ‘L’ for short term or long term cap gains in the “Stocks, Bonds, and Mutual Funds” section in the Income tab, Tango will flag it as an error - even though that’s what you need to do.
  2. A bunch of the “Learn More” buttons actually just show a yellow box that says to click on the general purpose “Help” icon on the right - both of which give no info.
  3. Quite a few of the “Help” content sections are actually blank. You’ve even got the accordion style control, but when you expand it, there’s nothing there.

Wow. Quite poor if you ask me.

They even have a blog; except that they seem to have a duplicate entry in there called “Ba dum, Ching: Rhythm and Meter in Language” (duplicate here). Maybe I’ll get some blog love? Help Rita! My Tango experience is terrible! :( 

Last thing: I call up the customer support where the guy tells me all these are known issues. And I say, “ok, can I have a refund at least?” and he says, “Yeah, I’ll put your refund request into a queue. We’ll get back to you.”

@#$%*&@#*&$&@#&$%@*&#!!!!