My very own Dell Customer Advocate!
I got an e-mail today from John, a Dell Customer Advocate. He had read my blog entry about the flashing amber power button syndrome and wants to assist. Maybe Dell is taking cues from Lenovo and now has a group helping bloggers directly? If so that’s great news! Hopefully John can help me - maybe I’ll be back on the Dell bandwagon soon 
Looking at their forums though, it looks like quite a few people would like some assistance. John, you’ve got your work cut out for you
July 10th, 2006 at 8:50 pm
Sounds silly, but for us it was silly: check the power supplies. One of ours was unpowered, plugged in to a nonfunctioning outlet. The documentation on the amber light is terrible, eh?
July 10th, 2006 at 9:49 pm
Hi Fnork, thanks for the tip, but I don’t think it’s the power outlet
July 13th, 2006 at 12:00 pm
so how is john going to help you? is he going to hook you up with a technical genius who will fix your computer, or is he going to get you a new one?
July 13th, 2006 at 3:57 pm
Hi Elliot, so far he’s just asked me to run diagnostics (which didn’t tell us anything), so in effect, he hasn’t helped at all. Although he definitely has put in the effort
December 6th, 2006 at 5:00 pm
Dell update…
After writing my post about Dell’s goof, and their support’s lack of, well, support, I received an email from Marie, a Dell Customer Advocate (mailto), that she’d caught my post and wanted to help. Things were cleared up by support……