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My very own Dell Customer Advocate!

I got an e-mail today from John, a Dell Customer Advocate. He had read my blog entry about the flashing amber power button syndrome and wants to assist. Maybe Dell is taking cues from Lenovo and now has a group helping bloggers directly? If so that’s great news! Hopefully John can help me – maybe I’ll be back on the Dell bandwagon soon :)

Looking at their forums though, it looks like quite a few people would like some assistance. John, you’ve got your work cut out for you :)

This entry was posted on Friday, July 7th, 2006 at 10:06 am and is filed under technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “My very own Dell Customer Advocate!”

  1. July 10th, 2006 at 8:50 pm

    fnork says:

    Sounds silly, but for us it was silly: check the power supplies. One of ours was unpowered, plugged in to a nonfunctioning outlet. The documentation on the amber light is terrible, eh?

  2. July 10th, 2006 at 9:49 pm

    markjen says:

    Hi Fnork, thanks for the tip, but I don’t think it’s the power outlet ;)

  3. July 13th, 2006 at 12:00 pm

    elliot says:

    so how is john going to help you? is he going to hook you up with a technical genius who will fix your computer, or is he going to get you a new one?

  4. July 13th, 2006 at 3:57 pm

    markjen says:

    Hi Elliot, so far he’s just asked me to run diagnostics (which didn’t tell us anything), so in effect, he hasn’t helped at all. Although he definitely has put in the effort :)

  5. December 6th, 2006 at 5:00 pm

    ambertides says:

    Dell update…

    After writing my post about Dell’s goof, and their support’s lack of, well, support, I received an email from Marie, a Dell Customer Advocate (mailto), that she’d caught my post and wanted to help. Things were cleared up by support……

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